TECHNICAL DIFFICULTIES, PLEASE STAND BY — When the Neighborhood experiences a small glitch, Michael (Ted Danson) has to resolve the issue with Janet (D'Arcy Carden) before it gets out of control.
Before beginning his experiment, Michael steals Janet from a warehouse and claims to be a Good Place architect; they build the neighborhood together. Now, Michael troubleshoots Janet while Vicky is distracted by torturing Chidi with needles. Janet's manual suggests the glitches are caused by falsehoods; Michael blames himself for lying about the neighborhood's nature. But when a glitch occurs while Janet talks to Tahani and Jason about their relationship, he realizes the problem is Janet's own subconscious lies; she isn't really happy for the couple, because she retains her second incarnation's love for Jason.
Janet advises Michael to activate her self-destruct mechanism; he makes excuses and ultimately refuses because Janet is his friend. Instead, they solicit Eleanor's advice; Eleanor successfully talks Janet through processing her human emotions. Acting on Eleanor's recommendation of a rebound relationship, Janet creates a boyfriend, Derek, whose mental state is infantile, excitable and has low concentration.
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